Frequently asked questions
What is the return policy?
All sales are final, please message us if you need any help before purchasing an item.
Are any purchases final sale?
Yes, all sales from Penny Gems are final.
When will I get my order?
Please note that orders may take from 3-10 days to process (not including weekends) Penny's Gems is ran by one person! thank you so much for your patience.
Where are your products manufactured?
Everything you get and see from Penny Gems is completely customized from me and that's how it always will be:)
What if my package gets stolen?
With all due respect, we are not liable for any missing, damaged, or stolen packages once your order is shipped. For anymore questions or concerns, please email pennysgems2021@gmail.com
How do I know the hat will fit me?
If you need any help with sizing or have any other questions email us or message us on Instagram @pennysgems .
How Do I Pick Up My Order Locally?
Once you order a product from Penny Gems, you will be given an address to pick up your order!